Cloud Security Firewall respects your privacy and is committed to protecting the personal data entrusted to us. This Privacy Policy explains how Cloud Security Firewall (“Company”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit our website, submit an enquiry, download or purchase our software, activate a licence, request technical support or use our network-security services.
By accessing our website or voluntarily providing personal data to us, you acknowledge the practices described in this Privacy Policy. Where consent is required under applicable law, we will process your personal data only after obtaining appropriate consent.
This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy, End-User Licence Agreement and any service-specific terms provided to you.
Cloud Security Firewall provides network-security software and related services designed to help users discover connected devices, monitor application and network activity, manage installed or startup applications, detect security events and control application-level network access.
For privacy-related questions, requests or complaints, you may contact us using the following details:
This Privacy Policy applies to personal data collected through:
This Privacy Policy does not apply to third-party websites, payment platforms, hosting providers or other services that are not owned or controlled by us. Those services are governed by their respective privacy policies.
Depending on how you interact with us, we may collect the following categories of personal data:
Payments may be processed by an authorised third-party payment provider. We do not receive or store complete payment-card information unless specifically stated at the point of collection.
When relevant software features are enabled, the software may process technical network and security information such as:
We may collect personal data:
We may use personal data for the following purposes:
We will not use personal data for a purpose that is materially incompatible with the purpose for which it was collected unless we obtain appropriate consent or are otherwise permitted by law.
Depending on the applicable law and circumstances, we may process personal data based on:
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Cloud Security Firewall may analyse connected devices, applications, processes, network connections and firewall events to provide the functionality selected by the user.
Some information may be processed locally on the user’s device. Information will be transmitted to our servers only as described in this Privacy Policy, in an in-product notice or in a consent request presented before the relevant processing begins.
Users should not install or operate the software on a device or network unless they have the necessary ownership, authority and permission to monitor that device or network.
Our website may use cookies and similar technologies for:
Non-essential cookies will be used only where permitted by applicable law and, where required, after obtaining consent. You can manage cookies through the available consent controls or your browser settings. Disabling essential cookies may affect website functionality.
We may share personal data only where reasonably necessary with:
Service providers receiving personal data are expected to process it only for authorised purposes and to apply appropriate confidentiality and security safeguards.
We do not permit third parties to use personal data for their own independent marketing unless you have provided appropriate consent.
Some service providers may process or store personal data in countries other than the country in which it was collected.
Where personal data is transferred internationally, we will take reasonable steps to use safeguards required by applicable law, including contractual protections and assessments of the recipient’s security practices.
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining licences, resolving disputes and complying with legal, taxation, accounting and regulatory requirements.
Retention periods may depend on:
When personal data is no longer required, it will be deleted, anonymised or securely isolated in accordance with applicable requirements.
We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.
These safeguards may include access controls, authentication, encryption where appropriate, logging, security monitoring, restricted employee access, backups and service-provider assessments.
No website, software application, network or electronic storage system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials, licence information, devices and networks.
Subject to applicable law, you may have the right to:
To exercise a privacy right, contact us using the details provided in this Privacy Policy. We may request reasonable information to verify your identity before acting on a request.
A request may be refused or limited where permitted by law, including where fulfilling it would adversely affect another person’s rights, conflict with a legal obligation or interfere with the establishment, exercise or defence of legal claims.
Our website and software are not intended to be purchased or operated independently by children. We do not knowingly seek to collect children’s personal data without appropriate authorisation from a parent or lawful guardian where required.
If you believe that a child has provided personal data without the required authorisation, please contact us so that we can review the information and take appropriate action.
We may send product news, offers or other marketing communications where you have consented or where otherwise permitted by applicable law.
You may unsubscribe by using the link provided in an email or by contacting us. Unsubscribing from marketing will not prevent us from sending essential service, account, security, purchase or licence communications.
Our website or software may contain links to third-party websites, services or resources. We do not control the privacy or security practices of third parties.
You should review the privacy policy of the relevant third party before providing personal data or using its services.
If a personal-data breach occurs, we will investigate the incident, take reasonable containment and remediation measures and provide notifications to affected individuals or competent authorities where required by applicable law.
We may update this Privacy Policy to reflect changes in our products, data-processing activities, service providers or legal requirements.
The revised version will be published on this page with an updated “Last updated” date. Where required, we will provide additional notice or obtain fresh consent before materially changing how personal data is processed.
We will acknowledge and address privacy grievances within the period required under applicable law.